Customer service

1. Returns Policies and Procedures

(a) We want you to be pleased with your Frontmann purchase. If the Frontmann product you purchased directly from Frontmann is not everything you expected, return it in accordance with the procedures detailed in this Section 2, within 30 days from date of purchase (Don’t forget to include a copy of your invoice/receipt) and we will, at your option, REPLACE it (same or like product) or issue you a REFUND. This 30 day return policy is for unworn products ONLY, and all returns are inspected upon receipt at the returns facility. So, make sure to try your purchased Frontmann product on a carpeted area so as to not damage the sole.
(b) We STRONGLY suggest that you:
a. Return the package by a carrier (e.g. UPS) that can track your return.
b. Insure the parcel for the full value (Frontmann is not responsible for packages lost in transit from you to us).
c. You must pay all return FREIGHT charges (see section (d) below for additional information)
(c) If Frontmann’s product suffers from a manufacturer’s defect, return it (see section b above) within ONE YEAR from date of purchase (Don’t forget to include a copy of your invoice/receipt) and we will, at our option, REPLACE (same or like product), REPAIR or issue you a REFUND. Frontmann warrants all parts of its product with the exception of any damage due to accident, misuse or abuse.
(d) REFUNDS will include original FREIGHT charges to you and UPS ground charges back to us ONLY IF the return is due to a manufacturer’s defect, or due to a shipping error on our part, but not for other returns
(e) For refunds, we will credit your account within 15 business days of receipt of your packaged return according to the policies stated above.
(f) Should a return be necessary, please use the returns form and shipping label included with your purchase. (g) If you make a return under Section a of this returns policy and want a replacement pair, or if we, at our option, elects to replace the returned product under Section c of this Returns Policy, we MUST charge you for the replacement pair at the time it ships. We will credit your account within 15 business days of receipt of your packaged return according to the policies stated above.
(h) Frontmann is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
NOTE: These returns policies and procedures apply ONLY to consumers who purchased their Frontmann product from Frontmann (either by internet or by telephone).

If you purchased your Frontmann product from someone other than Frontmann and you opt to use these procedures anyway, your return may be lost with no credit issued nor further action taken by Frontmann.

Therefore, if you purchased your Frontmann product from someone other than Frontmann, please contact your chosen place of purchase.

If you are a Frontmann Retailer, please contact your sales representative or your customer service representative.


2. Shipping Information

Frontmann ships to the continental US, Hawaii, Alaska and Puerto Rico using UPS. Services offered are UPS ground, UPS Blue and UPS Red – standard air. All shipping and handling charges are the responsibility of the customer.

Shipping costs for orders with frontmann.com depend upon the method you choose.

If you order multiple items which due to stock conditions cannot be shipped together, you will be notified by e-mail or by phone and asked how you would like your order to be handled (e.g. ship when all items are in stock or ship as the items become available or ship items in stock and cancel the balance).

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

When you place an order with frontmann.com, we will offer shipping rates based on the shipping options you choose. We requires 1-2 business days (generally Monday through Friday excluding certain holidays) to process your order before tendering it to UPS for shipment. Therefore, something ordered by UPS Red – Standard Air will not arrive the next day after your order has been placed or confirmed. UPS Red – standard air shipments will be delivered 2-3 business days after your order has been placed and confirmed. UPS retrieves shipments from our warehouse on business days only. Frontmann is not responsible for delays caused by UPS.

3. Credit/Debit Card Policies

We reserve the right to not ship to an address or   name that is different from the credit/debit card billing address or name.

If you wish to ship your purchase to a name or address that is different to what is on your credit/debit card billing statement, you must first register that address with your credit card’s issuing bank.

In such an event, we will validate it with your credit/debit card company. If your credit/debit card company cannot validate the shipping address or name, we reserve the right not to process your order. This is for your protection as well as that of Frontmann.

4. Online Technical Support

If you are experiencing technical difficulties in browsing frontmann.com, or if you have problems completing your online purchase please e-mail as at Frontmanntechsupport@frontmann.com and someone from our technical support staff will contact you as soon as possible.

In order to provide better customer service we advice that when you e-mail our technical staff to be as detailed as possible as to the difficulties you are having and to provide us with information regarding your computer, operating system, browser and internet service provider.